How we work

The IOWLC delivers the vast majority of it's casework on an appointment basis (apart from the Housing Court Duty Scheme), and we work with clients on a "face to face" basis, which we find is better for both us and the clients, because we deal with the presenting problem and also address issues behind the presenting problem.


We will keep your information confidiential and will not disclose your affairs to anyone else without your permission, and all IOWLC services are free to the user.


We have a Supporting People team, and can provide home visits for housebound clients who cannot visit the office.


The IOWLC tries to ensure that all have access to its services on an equal basis.


The IOWLC will not accept oppressive behaviour towards clients, members of staff or management.